What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

People about OTRS

OTRS is one of the most advanced Open Source projects in creating a powerful ticket-based email management software. It follows a clear design, yet completely modular and easily extensible to adapt it to individual needs. The already availaible features provide a good set of ticket management tasks which should be suitable for usual purpose. The scalability of the whole system is really remarkable, it simply does not matter if you wish to manage ten or even some thousand emails per day it always behaves reliably. If you need a powerful system to handle team-based email traffic you should really give OTRS a try.

--Milisav Radmanic, Director Internal IT, SuSE Linux AG

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