What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

People about OTRS

We use OTRS as a tool to manage orders and support calls via phone and email.

This way we increased our response and quality of customer communications a lot. An important feature of OTRS is the GnuPG (GNU implementation of PGP) support to sign emails to customers. Other helpful features are the integration of our existing PostgreSQL database with customer data and the integration of our LDAP database with agents. Thanks to the programmers for this flexible system.

--Thomas Kaminski, Development and Support, Univention GmbH

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