OTRS Group offers Help Desk Software solutions and OTRS IT Service Management software solutions that make you feel like being on holiday
OTRS Help Desk software and OTRS IT-Service Management software help you to relax while doing excellent customer service Enjoy Service Management with Managed OTRS! » Save resources with our cloudbased solution » Hosted in ISO/IEC 27001 certified data centers » With free exclusive OTRS Feature Add-Ons » No per seats costs and free of licensing costs
Release 3.3 of OTRS Help Desk software and OTRS IT Service Management software is called Ko Lipe Beach Enhance your Service Management with OTRS 3.3 Easier Planning and Improved Overviews » New Management Dashboard with statistics » New graphical ACL editor » New event-based Generic Agent » Support of Retina Displays
OTRS Group offers qualified trainings for OTRS Help Desk software and OTRS IT Service Management software Get trained in using OTRS! OTRS Administrator Trainings USA, Chicago (IL): May 12-16, 2014 (EN) Fully Booked ! Germany, Hamburg: June 23-26, 2014 (DE) Germany, Straubing: July 14-17, 2014 (EN)
OTRS Group offers qualified trainings for OTRS Help Desk software and OTRS IT Service Management software

Simplify
     Customer Service.

Central Management
of customer requests.

Screenshot of Management Board of OTRS Help Desk Software with Statistics

ITIL v3 based
Service Management.

Screenshot of the Change Management Dashboard in the OTRS IT Service Management software, ITIL v3 based Service Management

Optimize
service processes.

The Process Management Module of the OTRS Help Desk software helps you to optimize Service Processes

OTRS Service Management Software is used by:

OTRS Customer NASA uses OTRS Help Desk software and OTRS IT Service Management softwareSatisfied OTRS user University of WestminsterOTRS Customer IBM uses OTRS Help Desk software and OTRS IT Service Management softwareSatisfied OTRS customer Mobile MiniSatisfied OTRS customer SEPAQSatisfied OTRS customer North Carolina Department of TransportationSatisfied OTRS customer virgin australia