What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

People about OTRS

We are using OTRS since 1 year ago, we are an ecommerce company with a 24 hours call center, we receive aprox. 500 tickets per day from our customers from any place of the world.

OTRS has given us a lot of functionalities that made improve our relation with our customers, calssifiying mails per language, priorizing tickets, filtering prioritary tickets like cancellations, monitoring with the new dashboard by our call center supervisors and reporting the results of the performance of the call center every month. About the stability: we haven't had any hang from the begining.

From the IT point of view, the linux skills required are the typical that a basic administraotor has, create a mysql database and install apache.

--Joan PORTA, Systems & Comm Manager, Splendia

• Discover it
  • Praise
  • Feature List
  • OTRS Blog
  • Demo System
  • Screenshots
  • Screencasts
• Get it
  • Download
  • Release Notes
  • Documentation
  • Source Code
  • Developer API
• Get involved
  • User Forums
  • Mailing Lists
  • Bug Tracking
• Services / About
  • News / Announcements
  • Commercial Services (ext)
  • Contact us / Imprint

Copyright © 2001-2010 OTRS Team, All Rights Reserved.