What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

People about OTRS

At the International University Bremen we are currently using the OTRS for our User Helpdesk, the user interaction with the Facility Management, and our webmaster services.

All units are impressed by the performance of the OTRS and the ability of distributing the workload among our staff members. One of -- if not the best -- thing is the direct interaction with the authors of that powerful and useful tool, as well as their quick responses to bug reports and additional feature requests.

The OTRS fits our needs extremely well, and since OTRS is OpenSource, it is an excellent choice for the future development of the services of our University and for other similar institutions.

--Stefan Schmidt, Server Manager, International University Bremen
--Dr. Diann Rusch-Feja, Director, Information Resource Center

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