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2004-09-28: OTRS in the IT magazine "iX" (10/2004)!
The german IT magazine "iX" writes in the 10/2004 publication over our software: OTRS is a "Must Have" for companies, which have to do with customers, support or ticket, all the same whether for Pre Sales inquiries or maintenance-serves.
[http://www.heise.de/ix/]
 

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