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2004-02-02: OTRS 1.2 Beta 2 (South Beach) is available!
The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 2.
This is a beta version of the new OTRS 1.2. Major changes: added config option for CustomerGroupSupport (on/off), added config option for CustomerGroupAlwaysGroups (default groups for customer users), added new ticket link feature, fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl, added Bcc field for agent address book/agent compose and some other small bug fixes.
[ftp://ftp.otrs.org/pub/otrs/]
 

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