The Open-Source-Ticket-System with a brand new Statistics-Framework and
FAQ-Module / For the first time OTRS supports the Microsoft(R) SQL Server.
Bad Homburg, 02.08.2006 - The successful Open-Source-Project OTRS today
releases the new Beta-Release of its Ticketsystem: OTRS 2.1 (alias: "Playa
Esmeralda") brings about essential improvements in analysis and control of
Helpdesk- and Call-Center-Activities, the first time supports (in an
experimental Status) Microsoft SQL Server-Plattforms and accelerates Ticket
handling due to numerous new Features. The first-class OTRS Developer Team
achieved an essential performance gain of up to 50% (Ticket search) compared
to the previous version. On an average basis the total performance gain is
10%.
New Feature List:
New Statistics-Framework, PDF-Generator, experimental Microsoft SQL Server
Support, New implemented FAQ-Module, Ticket Supervisor and Ticket Watcher,
Optimized Follow-Up-Detection mechanism and many other new features.
((enjoy))
[ftp://ftp.otrs.org/pub/otrs/]
[full announcement]
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