The OTRS Developer Team achieved an essential performance gain of up to 50% (Searchfunction) compared to the previous version. On an average basis the total performance gain is 10%. OTRS 2.1 (alias: "Playa Esmeralda") brings about essential improvements in analysis and control of all kinds of Helpdesk- and Call-Center-Activities.
New Key-Features List:
Stable Support of Microsoft (R) SQL Server, Multi-Calender Function, New Statistics-Framework,
Optimized Synchronization of authorizations from LDAP-Directory Services, PDF Output Support for Reports
and Statistics, ticket search and ticket zoom, New implemented Knowledge Database / FAQ-Module,
Tracking of Sub-orders and Support of hierarchical Team-Structures, New Language: Persian.
[ftp://ftp.otrs.org/pub/otrs/]
[full announcement]
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