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2007-06-01: World Domination: The success story of Linux- and Open-Source-rollout at german Federal Foreign Office

Torsten Werner from the german "Federal Foreign Office" wrote an article in the german "Open Source Jahrbuch 2007" about the success story of Linux- and Open-Source-rollout at the german "Federal Foreign Office" beginning in 2002 till today (2007). He also wrote a section - 5. OTRS as an example for a successful application / Page 246 - and some background infos about the OTRS rollout in 2004. It's really interesting, you should read it.

PS: There is only a german version of this book available.
[more -> http://www.opensourcejahrbuch.de/ (gemran only)]

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2010

2010-03-11 OTRS at Chemnitz Linux Days
2010-03-04 OTRS::ITSM Back from Pink Elephant
2010-02-15 OTRS @ CeBIT
2010-02-15 OTRS::ITSM @ Pink Elephant
2010-02-08 OTRS on Windows - Update vs. Upgrade.
2010-02-08 OTRS 2.4.7 is released (security related)!
2010-01-30 OTRS admin training between 15/02/2010 and 17/02/2010 (German)!
2010-01-29 OTRS, new look and feel and a new face for the community!
2010-01-27 OTRS admin training between 08/03/2010 and 10/03/2010 (German)!
2010-01-12 OTRS 2.4.6 (Aitutaki - One Foot Island, Cook Island) is released!

2009

2009-12-25 Merry Christmas!
2009-12-23 Thanks for making OTRS 2.4 such a success!
2009-12-23 OTRS AG to be listed at the stock exchange!
2009-12-22 OTRS at the CeBIT in Hannover, Germany (March 2-6, 2010)
2009-12-11 OTRS.org adds a new search feature to speed you in finding help!
2009-11-12 OTRS admin training between 07/12/2009 and 09/12/2009 (German)!
2009-10-23 OTRS @ Pink Elephant's ITSM Conference and Exhibition in Feb 2010
2009-10-19 OTRS 2.4.5 (Aitutaki - One Foot Island, Cook Island) is released!
2009-09-25 Meet ((otrs)) at the IIR Service Desk Forum 2009 in Mainz, Germany
2009-09-18 Spanish OTRS forum
2009-09-15 1st German open source golf tournament
2009-09-14 OTRS on IRC
2009-09-11 Screencast - How to upgrade OTRS on Windows
2009-09-10 Screencast - How to install OTRS on Windows
2009-09-05 OpenNMS extension for OTRS 2.4 is available!
2009-09-02 OTRS 2.4.4 (Aitutaki - One Foot Island, Cook Island) is released!
2009-08-18 OTRS 2.4 - The Dashboard in a Nutshell
2009-08-16 OTRS in Persian
2009-08-14 OTRS 2.4.3 (Aitutaki - One Foot Island, Cook Island) is released!
2009-08-11 OTRS 2.4 - New Features on YouTube!
2009-08-10 OTRS admin training between 28/09/2009 and 30/09/2009 (German)!
2009-07-29 OTRS 2.4.2 (Aitutaki - One Foot Island, Cook Island) is released!
2009-07-27 OTRS::ITSM 1.3.1 for OTRS 2.4 (Whitehaven Beach) released!
2009-07-25 Sys-Admin loves OTRS :-)
2009-07-22 OTRS 2.4.1 (Aitutaki - One Foot Island, Cook Island) is released!
2009-07-10 OTRS 2.4.0 beta5 (Aitutaki Beach) is released!
2009-07-09 Feedback from the Community! Translation update!
2009-07-07 Your help is needed! Update the OTRS 2.4 translation files.
2009-07-01 OTRS 2.4.0 beta4 (Aitutaki Beach) is released!
2009-06-09 OTRS 2.4.0 beta3 (Aitutaki Beach) is released!
2009-05-18 OTRS 2.4.0 beta2 (Aitutaki Beach) is released!
2009-04-20 OTRS 2.4.0 beta1 (Aitutaki - One Foot Island, Cook Island) is released!
2009-02-16 OTRS admin training between 27/04/2009 and 29/04/2009 (German)!
2009-01-22 OTRS 2.3.4 (Bora Bora) is released!

2008

2008-12-31 Brand new plugin checks for Nagios to monitor OTRS!
2008-11-27 OTRS admin training between 26/01/2009 and 28/01/2009 (German)!
2008-11-21 Meet OTRS at Service Desk Forum 2008 (November 24-25) in Mainz, Germany
2008-11-12 OTRS meets openNMS!
2008-10-20 The SIRIOS 2.2 modules for OTRS 2.3 are released
2008-10-08 SIRIOS 2.2.0 beta2 is released!
2008-10-07 OTRS 2.3.3 (Bora Bora) is released!
2008-09-24 SIRIOS 2.2.0 beta1 is released!
2008-09-11 Meet OTRS at Nagios Conference 2008 (September 11-12), Nuremberg, Germany
2008-08-25 OTRS 2.3.2 (Bora Bora) is released!
2008-08-14 OTRS admin training between 13/10/2008 and 15/10/2008 (German)!
2008-08-05 OTRS 2.3.1 (Bora Bora) is released!
2008-07-22 OTRS 2.3.0 rc1 (Bora Bora) is released!
2008-07-07 OTRS 2.3.0 beta4 (Bora Bora) is released!
2008-07-05 Your help is needed! Update the OTRS 2.3 translation files.
2008-06-26 OTRS 2.3.0 beta3 (Bora Bora) is released!
2008-06-15 OTRS is talking with SugarCRM
2008-06-04 OTRS 2.2.7 (Ipanema) in 26 languages released!
2008-06-02 OTRS 2.3.0 beta2 (Bora Bora) is released!
2008-05-19 OTRS 2.3.0 beta1 (Bora Bora) is released!
2008-05-09 OTRS admin training between 30/06/2008 and 01/07/2008 (German)!
2008-05-06 CNET.com Blog: OTRS an open-source ticket system worth watching
2008-05-05 OTRS::ITSM 1.1.1 (Whitehaven Beach) released!
2008-04-09 FAQ 1.3.1 is released!
2008-03-31 OTRS 2.2.6 (Ipanema) is released!
2008-03-20 OTRS is available at JumpBox.com!
2008-01-28 OTRS 2.2.5 (Ipanema) is released!
2008-01-15 OTRS admin training between 18/02/2008 and 19/02/2008 (German)!

2007

2007-11-27 OTRS admin training between 11/12/2007 and 12/12/2007 (German)!
2007-11-10 Short intro how OTRS.org is improving the quality of OTRS
2007-11-07 OTRS 2.2.4 (Ipanema) is released!
2007-11-05 Known Error Report: OTRS 2.2.3 memory leak!
2007-09-18 OTRS 2.2.3 (Ipanema) is released!
2007-08-03 OTRS 2.2.2 (Ipanema) is released!
2007-08-03 OTRS::ITSM 1.0.2 (Whitehaven Beach) is released!
2007-07-15 ((otrs))-Team at JP Morgan Chase Corporate Challenge in Frankfurt (germany)!
2007-07-14 Jobs at ((otrs))!
2007-07-02 OTRS 2.2.1 (Ipanema) is released!
2007-07-02 OTRS::ITSM 1.0.1 is released!
2007-06-20 Request for help to update the OTRS 2.2 translation tables.
2007-06-19 OTRS 2.2.0 rc1 (Ipanema) is released!
2007-06-01 World Domination: The success story of Linux- and Open-Source-rollout at german Federal Foreign Office
2007-05-29 OTRS 2.2.0 beta4 (Ipanema) is released!
2007-05-29 OTRS 2.0.5 (Klong Jark Beach) is released!
2007-05-29 OTRS::ITSM 1.0 beta4 (Whitehaven Beach) is released!
2007-05-07 OTRS 2.2.0 beta3 (Ipanema) is released!
2007-04-19 Meet OTRS.org at MySQL Conference and Expo (April 23-26) in Santa Clara, California (USA)
2007-04-17 OTRS::ITSM 1.0 beta2 (Whitehaven Beach) is released!
2007-04-16 OTRS 2.2.0 beta2 (Ipanema) is released!
2007-04-12 OTRS 2.1.7 (Playa Esmeralda) is released!
2007-04-02 OTRS 2.2.0 beta1 (Ipanema) is released!
2007-03-02 OTRS 2.1.6 (Playa Esmeralda) is released!
2007-02-14 RSS Feed now available for OTRS.org news!
2007-01-27 OTRS 2.1.5 (Playa Esmeralda) is released!

2006

2006-12-18 OTRS 2.1.4 (Playa Esmeralda) is released!
2006-11-21 OTRS 2.1.3 (Playa Esmeralda) is released!
2006-10-26 OTRS 2.1.2 (Playa Esmeralda) is released!
2006-10-11 Meet OTRS at Open Source meets Business 2007-01-24 till 2007-01-26, Nuremberg
2006-10-05 OTRS 2.1 (Playa Esmeralda) is released!
2006-09-29 OTRS 2.1 Stable Release comes out Oct. 5th. 2006
2006-08-31 OTRS 2.1.0 beta2 (Playa Esmeralda) is released!
2006-08-02 OTRS 2.1.0 beta1 (Playa Esmeralda) is released!
2006-06-20 Job opportunity at ((otrs)) - Join the Original!
2006-05-26 New OTRS.org Sponsors: IP Exchange GmbH and Thomas-Krenn AG!
2006-05-09 The official SIRIOS.org homepage is now online!
2006-04-25 Meet OTRS.org on LinuxTag 2006 at Wiesbaden (2006/05/03 until 2006/05/06)
2006-03-29 OTRS advanced training between 2006/05/03 and 2006/05/05 (German)!
2006-02-27 OTRS goes ITIL

2005

2005-12-23 OTRS wish merry christmas and a happy new year!
2005-11-22 OTRS 2.0.4 (Klong Jark Beach) released!
2005-10-07 OTRS 2.0.3 (Klong Jark Beach) released!
2005-09-27 OTRS advanced training between 10/10/2005 and 12/10/2005 (German)!
2005-08-22 OTRS 2.0.2 (Klong Jark Beach) is available!
2005-08-20 Over 8500 downloads of OTRS 2.0!
2005-08-01 OTRS 2.0.1 (Klong Jark Beach) is available!
2005-07-20 OTRS 2.0.0 beta6 (Klong Jark Beach) is available!
2005-07-14 Jobs at ((otrs))!
2005-07-06 OTRS 2.0.0 beta4 (Klong Jark Beach) is available!
2005-05-17 OTRS 2.0.0 beta2 (Klong Jark Beach) is available!
2005-05-09 OTRS advanced training between 23/05/2005 and 25/05/2005 (German)!
2005-05-02 OTRS 2.0.0 beta1 (Klong Jark Beach) is available!
2005-04-15 OTRS 2.0 Beta 1 will be availabe on 1 Mai 2005.

2004

2004-10-18 OTRS 1.3.2 (Sandy Beach) is available!
2004-09-30 1. place in "Open Source Best Practice Award"!
2004-09-28 OTRS in the IT magazine "iX" (10/2004)!
2004-09-22 OTRS 1.3.1 (Sandy Beach) is available!
2004-09-08 OTRS 1.3 Beta 4 (Sandy Beach) Released
2004-08-25 OTRS 1.3 Beta 3 (Sandy Beach) Released
2004-08-22 OTRS 1.3 (South Beach) ahead!
2004-07-08 OTRS 1.2.4 (South Beach) is available!
2004-06-16 OTRS at the LinuxTag (Karlsruhe, Germany / 2004-06-24)
2004-04-08 OTRS 1.2.3 (South Beach) is available!
2004-03-06 OTRS at Chemnitzer Linux-Tag
2004-02-23 OTRS 1.2.2 (South Beach) is available!
2004-02-16 OTRS 1.2.1 (South Beach) is available!
2004-02-09 OTRS 1.2 Beta 3 (South Beach) is available!
2004-02-02 OTRS 1.2 Beta 2 (South Beach) is available!
2004-01-22 OTRS 1.2 Beta 1 (South Beach) is available!

2003

2003-12-27 Jobs at ((otrs.de))!
2003-08-29 ((otrs.de)) -> commercial support for the OTRS
2003-07-13 OTRS 1.1.3 (Bondi Beach) is available!
2003-06-01 OTRS 1.1.2 (Bondi Beach) is available!
2003-05-29 Linux-Magazine (July 2003)
2003-05-14 OTRS at LinuxWorld (San Francisco (CA), USA / 2003-08-06)
2003-05-06 OTRS at LinuxTag (Karlsruhe, Germany / 2003-07-12)
2003-05-01 OTRS 1.1.1 (Bondi Beach) is available!
2003-04-24 OTRS 1.1.0 RC2 is available!
2003-04-16 OTRS 1.1.0 RC1 is available!
2003-03-10 OTRS 1.0.2 (Sunset Beach) is available!
2003-02-14 OTRS 1.0.1 (Sunset Beach) is available!
2003-02-04 OTRS 1.0.0 RC3 is available
2003-01-19 OTRS 1.0.0 RC2 is available
2003-01-09 OTRS 1.0.0 RC1 is available

2002

2002-12-24 ISPMan and OTRS - our tip for ISP solutions!
2002-11-25 New i18n mailing list!
2002-10-25 OTRS 0.5 BETA8 available!
2002-09-06 OTRS at the international PHP 2002 conference (2002-11-06)
2002-09-05 New mirror at gwdg.de
2002-08-06 OTRS 0.5 BETA7 available!
2002-07-27 OTRS at the LinuxWorld Expo Frankfurt (2002-10-30)
2002-07-24 Our tip for ISP solutions!
2002-07-02 New banners and logos!
2002-06-17 OTRS 0.5 BETA6 available!
2002-06-08 New developer mailing!
2002-06-04 New documentation auto build function!
2002-05-27 OTRS 0.5 BETA5 available!
2002-05-07 OTRS 0.5 BETA4 available!
2002-04-29 Web CVS!
2002-04-28 Screenshots updated!
2002-04-17 OTRS 0.5 BETA3 available!
2002-04-09 OTRS 0.5 BETA2 available!
2002-02-05 Demo System Online!
2002-02-02 New mailing-list system!
2002-01-30 Bug tracing tool!

2001

2001-12-26 On Time!
2001-11-29 Second mile stone!
2001-11-11 First mile stone!
2001-11-02 Project start!