The OTRS Team is pleased to announce the release of OTRS 2.2.0 rc1.
Changes:
Fixed bug #1941 - Ticket Escalation blocks QueueView even if Agent has only read access,
Fixed bug #1951 - Set default to 'valid' when adding a new AdminService or AdminSLA,
Fixed bug #1927 - It is no longer possible to uninstall a required package,
Improved Subject: handling to clean out repeated auto inserts (ie. 'Antwort:', ' Re:' ...),
Improved cache handling to avoid race conditions,
New Feature: Allow OTRS to continue even if a connected LDAP backend becomes unresponsive (bug #1949 #1950) and
OTRS 2.2.0 RC1 allows to link customers to services and vice versa;
[ftp://ftp.otrs.org/pub/otrs/]
[full announcement]
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