Matt Asay posted on the CNET.com Blog "The Open Road" about OTRS.
"OTRS, an open-source ticket system worth watching"
[...]
A year or so ago I was looking around for a good ticketing system and came
across OTRS. Looking around the ticketing system landscape, it's hard to miss
OTRS. There are others, of course, like Request Tracker, but based on the
numbers OTRS appears to be the leading ticketing system.
It's an impressive system with an equally impressive list of over 150 paid
customers, including Nokia, Siemens, Lufthansa, Boeing, NASA Ames Research Center,
Amnesty International, and Fujitsu Microelectronics America. If you believe that
technology companies are good bellwethers of smart technology decisions, then OTRS
has this in spades (including free use of OTRS by Intel and Sun, as well as GE and
the American Stock Exchange, and 6,000 other companies).
[...]
[Read more: http://www.cnet.com/8301-13505_1-9929001-16.html]
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