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2008-05-06: CNET.com Blog: OTRS an open-source ticket system worth watching

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Matt Asay posted on the CNET.com Blog "The Open Road" about OTRS.

"OTRS, an open-source ticket system worth watching"

[...]
A year or so ago I was looking around for a good ticketing system and came across OTRS. Looking around the ticketing system landscape, it's hard to miss OTRS. There are others, of course, like Request Tracker, but based on the numbers OTRS appears to be the leading ticketing system.

It's an impressive system with an equally impressive list of over 150 paid customers, including Nokia, Siemens, Lufthansa, Boeing, NASA Ames Research Center, Amnesty International, and Fujitsu Microelectronics America. If you believe that technology companies are good bellwethers of smart technology decisions, then OTRS has this in spades (including free use of OTRS by Intel and Sun, as well as GE and the American Stock Exchange, and 6,000 other companies).
[...]


[Read more: http://www.cnet.com/8301-13505_1-9929001-16.html] 		-

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