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2008-04-09: FAQ 1.3.1 is released!

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The OTRS Team is pleased to announce a feature release, FAQ 1.3.1.

Enhancements:
  • FAQs may be inserted at a cursors position in a mail body while composing messages to the customer.
  • Multiple attachments may now be attached to the FAQ article.
  • RSS support has been relealized for public FAQ articles which means you will be informed about new posted FAQs.

    • Fixes:
  • Bug #2722 - Saving a category lead to an error if no comment was given. A validation has been added to ensure that a comment is mandatory.
  • Bug #2445 - After installing the FAQ module and creating a new article, it was not possibe to select a category because of missing permission. A new check has been added to inform the user that permissions need to be set.
  • Bug #2305, 1783 - After having used the FAQ while creating a ticket, OTRS now switches back to the ticket zoom instead of the FAQ explorer view which was a bug.
  • Bug #2033 - FAQ articles that contain attachments may now be deleted. The issue was caused by a database foreign key issue.
  • Bug #2381 - Links between a FAQ articles and tickets (even those a customer is not permitted to view) have been removed in the customer interface.
  • And some other small bugfixes.

    • Installation/Upgrade:
    Quite simple, just use the OTRS package manager in your OTRS administration interface and click on your OTRS.org online repository to install or upgrade the FAQ.
    [full announcement]

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