The OTRS Team is pleased to announce a feature release, FAQ 1.3.1.
Enhancements:
FAQs may be inserted at a cursors position in a mail body while composing messages to the customer.
Multiple attachments may now be attached to the FAQ article.
RSS support has been relealized for public FAQ articles which means you will be informed about new posted FAQs.
Fixes:
Bug #2722 - Saving a category lead to an error if no comment
was given. A validation has been added to ensure
that a comment is mandatory.
Bug #2445 - After installing the FAQ module and creating a
new article, it was not possibe to select a
category because of missing permission. A new
check has been added to inform the user that
permissions need to be set.
Bug #2305, 1783 - After having used the FAQ while creating a
ticket, OTRS now switches back to the ticket zoom
instead of the FAQ explorer view which was a bug.
Bug #2033 - FAQ articles that contain attachments may now be
deleted. The issue was caused by a database
foreign key issue.
Bug #2381 - Links between a FAQ articles and tickets (even
those a customer is not permitted to view) have
been removed in the customer interface.
And some other small bugfixes.
Installation/Upgrade:
Quite simple, just use the OTRS package manager in your OTRS administration interface and click on your OTRS.org online repository to install or upgrade the FAQ.
[full announcement]
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