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2008-12-31: Brand new plugin checks for Nagios to monitor OTRS!

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Nagios is the industry standard in enterprise-class monitoring for good reason. It allows you to gain insight into your network and fix problems before customers know they even exist. It's stable, scalable, supported, and extensible.

There are two brand new Nagios plugin check modules available on www.nagiosexchange.org:

1) check_otrs.pl
This plugin checks a OTRS MySQL-database for 'new' or 'open' tickets. (for Nagios x.3, added: Mon Dec 22 2008, author: Michael Glaess)

2) check_otrs.php
Checks otrs database for tickets with specified queue and ticket state. (for Nagios x.1, x.2, x.3, added: Wed Dec 31 2008, author: Bjoern Becker)

PS: Some more functionality is provided by the "SystemMonitoring" package which can be installed via the OTRS Package Manager (in the admin area). The Module includes the script "otrs.NagiosCheck.pl" which is designed to be run directly as a nagios check script. It provides nearly all search possibilities of the OTRS backend, e.g. you can alert via nagios if tickets are escalated for a specific time period. For more info see also Talk of Jens Bothe at Nagios Conference 2008.

[http://www.nagios.org/] 		-

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