Skip to Navigation

2008-08-05: OTRS 2.3.1 (Bora Bora) is released!

DiggThis

The OTRS Team is pleased to announce the release of OTRS 2.3.1.
Major Key Changes:

  • "Performance, Performance, Performance!"
    • Data base- & code-improvements increase lead to a general performance gain of up to 20%.
    • The support of an indexed full text search has been added. The feature is disabled per default because additional disc space is needed. The expected performance gain is 50%.
    • Reduced reloads by using AJAX technology
    • Instead of an ongoing recalculating of the escalation time during the run time, it is only recalculated when it changes due to an event in OTRS. It is then being stored in the ticket object which allows a direct access of external reporting tools to the data base as well as a more efficient reporting on escalations. This will also lead into a substantial performance improvement.
  • Search Functionality
    • Support of logical expressions: ticket-, customer- and FAQ- search supports logical expressions, utilizing the AND, OR and ! operators as well as structuring expressions with parentheses.
    • Search for ticket numbers by using the Browser OpenSearch feature (OpenSearch format).
    • Search for ticket titles in the agent ticket search form and in the generic agent.
    • Search for ticket close time in the agent ticket search form and in the generic agent.
  • Ticket Zoom & Ticket Move
    • Expand/Collapse of articles: the article view can be expanded to display all articles at once. The current article will remain in focus, and the preceding, or following articles will be displayed.
    • Structured article tree - The article tree has been changed to a table.
    • Printing of articles has been realized.
    • The ticket title of linked tickets are displayed in case of a mouse over action.
    • Merged tickets are displayed crossed out.
    • Multiple files can be attached while moving a ticket using the ticket move mask.
  • Ticket FreeText & FreeTime opportunities
    • When splitting a ticket, all FreeText and Free Time data will be copied to the new ticket.
    • Ticket Free Time fields can be declared as mandatory.
    • A URL can be configured that takes the value of a FreeText Field and displays it as an URL link in the ticket.
    • Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime.
  • IMAP, IMAPS, POP3 & POP3S support
    • With OTRS 2.3 IMAP, IMAPS, and POP3S is supported to fetch mails from your MTA.
  • Security
    • In case of a lost password, OTRS is sending an e-mail to the user with a "password reset link". After clicking this link the new password is sent to the user in a second e-mail.
  • Notifications & Escalations
    • All agents that have a read permission on a certain queue can be selected for notification.
    • An escalation view has been added that displays all tickets sorted by their remaining time to escalation.

    And many new other features!
    [ftp://ftp.otrs.org/pub/otrs/] [full announcement]

    News Archive

    Follow via RSS! Follow OTRS.org on Twitter! Read our Blog! Subscribe to Announce Mailing List!

    2010

    2009

    2008

    2007

    2006

    2005

    2004

    2003

    2002

    2001