The OTRS Team is pleased to announce the release of OTRS 2.3.0 beta1.
Changes:
"Performance, Performance, Performance"
Data base- & code-improvements increase lead to a general performance gain of OTRS up to 20%.
The support of an index full text search has been added. The feature is disabled per default because additional disc space is needed. The expected performance gain is 50%.
Reduced reloads by using AJAX technology.
Instead of an ongoing recalculating of the escalation time
during the run time, it is only recalculated when it changes
due to an event in OTRS. It is then being stored in the ticket
object which allows a direct access of external reporting
tools to the data base as well as a more efficient reporting
on escalations. This will also lead into a substantial
performance improvement.
"Search functionality"
Support of logical expressions: ticket-, customer- and FAQ-
search supports logical expressions, utilizing the AND, OR
and ! operators as well as structuring expressions with
parentheses.
Search for ticket numbers by using the Browser OpenSearch feature (OpenSearch format).
Search for ticket titles in the agent ticket search form and in the generic agent.
Search for ticket close time in the agent ticket search form and in the generic agent.
"Ticket Zoom & Ticket Move"
Expand/Collapse of articles: the article view can be expanded
to display all articles at once. The current article will
remain in focus, and the preceding, or following articles will be displayed.
Structured article tree - The article tree has been changed to a table.
Printing of articles has been realized.
The ticket title of linked tickets are displayed in case of a mouse over action.
Merged tickets are displayed crossed out.
Multiple files can be attached while moving a ticket using the ticket move mask.
"Ticket FreeText & FreeTime Options"
When splitting a ticket, all FreeText and Free Time data will be copied to the new ticket.
Ticket Free Time fields can be declared as mandatory.
A URL can be configured that takes the value of a FreeText Field and displays it as an URL link in the ticket.
Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime for postmaster X-Header.
"IMAP, IMAPS & POP3S Support"
With OTRS 2.3 IMAP, IMAPS, and POP3S is supported to fetch
mails from your mail server.
"Security"
In case of a lost password, OTRS is sending an e-mail to the
user with a "password reset link". After clicking this link
the new password is sent to the user in a second e-mail.
"Escalation View"
An escalation view has been added that displays all tickets
sorted by their remaining time to escalation.
[ftp://ftp.otrs.org/pub/otrs/]
[full announcement]
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