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2009-12-23: Thanks for making OTRS 2.4 such a success!

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We want to take this opportunity for thanking you, the community, for helping to increase downloads from 70,000 to over 90,000 through OTRS 2.4. This shows us that, the changes we made were not only the right ones, but also enough to make a considerable amount of you curious enough to want to try out the software, and even upgrade your systems.

We expect these numbers to double with the, soon to be announced, release of OTRS 3.0. We hope that you keep an eye out for the schedule, and that you will be the first to start testing OTRS in the alpha, beta, and RC release stages leading up to the stable release. Keep up the good word-of-mouth propagation of OTRS. More community means more features, more stable features, more use cases, and more community support. Keep your eye out for a new community look and feel.

If I am not mistaken, Santa has not forgot OTRS and its community. More to come..

Shawn Beasley

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